Troubleshooting & Getting Help

Fix common issues and get unstuck fast.

How to Avoid Duplicate Accounts in SuperCat When you work with multiple eCat organizations, using the same email address for all of them ensures you have one login that works everywhere. If you use different emails, you e…
Understanding Image Errors in Supercat - Complete Guide When working with product images in SuperCat, you may encounter several types of image-related issues:
Fixing Invalid URLs in Custom Enrollment Email Templates When recipients click the enrollment link in enrollment emails, they may land on an invalid or broken URL instead of the eCat Online enrollment page.
Login Issues: Troubleshooting Guide This guide helps resolve common login issues across SuperCat Solutions products.
Why are my orders red? In eCat, red orders usually indicate that they have not yet been exported when your company uses an API integration for order handling.
Test Your Scanner with Your iPad Many users don't realize your scanner pairs to you iPad, not to eCat. Here's how you can test that the two devices are pairing correctly.
Finding eCat Version, Org Name and User Name Starting with eCat 2023.4 users can quickly identify their eCat version number, org name and user name all in one place. Sending a screenshot of this when working with support c…
eCat version device support Following are iPad models that we no longer support, newest first:
Internet Connection Test speedof.me/#fullsite
OPN Scanner Fix Opticon 'OPN' scanners will occasionally not correctly send 'carriage return' after an item is scanned. Users must then pop up the keyboard and press 'Return' to enter the scann…
Image Rotation Issues Images occasionally display right side up on computers and in the camera on which they were taken, but are shown sideways in eCat. This can happen when photos are taken in portr…
eCat Version Notes This is a listing of new eCat features, enhancements, and bug fixes by release date. Most recent releases are listed at the top. Links to admin knowledge base articles and user…